Calm, Secure Account Access
A guided sign-in page for Uphold account holders, with step-by-step help and security checks along the way.
Sign In Now
Sign In To Your Account
Enter your registered email address, then confirm with the code from your authenticator app.
You land on your dashboard. Sessions expire after a period of inactivity, so your account stays protected.
This page never asks for a recovery phrase. If anything does, close it and leave.
Signing In, Step by Step
From the first click to your dashboard, it takes four short steps and about a minute.
Step 1
Open the Official Portal
Go to the official Uphold sign-in page and check the address bar for the correct web address and a padlock before you type anything.
Step 2
Enter Your Details
Type the email address linked to your account and your password. Use a password manager if you have one, so nothing is mistyped.
Step 3
Approve the Code
Enter the six-digit code from your authenticator app or SMS. A failed code can be retried twice before a short cooldown begins.
Step 4
Review and Finish
Look over the list of signed-in devices, remove any you do not recognise, then continue to your dashboard.
Spot the Fake Sign-in
When in doubt, close the tab and start again.
A genuine sign-in
✓ You typed the address
You enter the address yourself, never from a message.
✓ A verified certificate
The padlock shows and the site name matches exactly.
✓ Code after your password
A one-time code is requested only once your password is accepted.
✓ No seed phrase, ever
We never ask for a recovery phrase, in any form.
A fake sign-in
✗ A link from email or chat
You arrived by tapping a message you did not expect.
✗ Urgent wording
It warns that your account closes unless you act now.
✗ Asks for a recovery phrase
Anyone requesting your phrase is trying to empty your account.
✗ Requests remote access
It asks you to install software or share your screen.
Voices of Uphold
I got a new phone and thought I was locked out for good. The guided steps walked me back in within minutes, calmly and clearly.
Marisol Vega
The two-factor step used to confuse me. Here every instruction is plain, so I always know what to tap and what comes next.
Daniel Okonjo
The checklist helped me spot a fake link before I typed a single thing. I closed the page and signed in the safe way.
Priya Raman
Plans And Pricing
Open The Form
Standard Access
Free
Sign in on web and mobile · Balance and activity view · Standard daily limits
Suits individuals who want simple, secure access to their account.
Verified Tier
$0 with ID check
Everything in Standard · Higher transfer limits · Faster account recovery
Suits people who move more money and are happy to confirm their identity once.
Business Access
$19 a month
Multi-user roles · Audit logs · Shared team controls
Suits teams who need clear permissions and a record of every action.
Questions When You Are Locked Out
I forgot my password. What now?
Choose Forgot password on the sign-in screen and enter the email tied to your account. We send a reset link that stays valid for thirty minutes. Open it on the device you trust, set a new password, and sign in again. If no email arrives within a few minutes, check your spam folder before requesting another.
My authenticator code is rejected
These codes depend on your phone clock being exact. Open your phone’s date and time settings and switch on automatic time, then wait for a fresh code and enter it before it expires. If it still fails, use one of your saved backup codes and re-link the app afterwards.
I lost the phone with my 2FA app
Sign in with your password and a backup code, then remove the lost device from your security settings. If you have no backup codes, start identity recovery. You will confirm who you are with a document check, and we then let you set up a new authenticator.
Why is my account locked after several attempts?
After five failed sign-ins we pause access to protect you from guessing attacks. The lock lifts by itself after thirty minutes. You can unlock it sooner by resetting your password through the email link, which also confirms the request came from you.
Does anyone ever ask for my recovery phrase?
Never. Our team, our support chat and our emails will not ask for your recovery phrase, your password or a code sent to you. Anyone who does is trying to take your account. Close the conversation and report the message from the help centre.
How do I remove an old device?
Open Security, then Devices. You will see every browser and phone that has signed in, with the place and the last activity. Select the one you no longer use and choose Remove. It is signed out at once and must pass verification to return.
Why does verification need my ID?
A document check proves that the person recovering an account is its true owner. It is used only when ordinary recovery is not possible. The image is checked against your account details, kept encrypted, and deleted once the review is complete.
How do I close a session on a shared computer?
Choose Sign out from the menu at the top right, not just the browser tab. Then clear saved passwords if the browser offered to store them. If you forget, open Security, then Devices, from another device and end the session remotely.
